Senior Integrated Logistics Support Specialist (ILS) - Technical Customer Support

USA-AL-Huntsville
1 month ago
Job ID
2017-27433
Required Clearance
Secret
Category
Engineering-Hardware
Employment Type
Full Time

Basic Qualifications

Bachelor's degree in Logistics, Management or Engineering, a related specialized area or field is required (or equivalent experience) plus a minimum of 2 years of relevant experience; or Master's degree

Responsibilities for this Position

General Dynamics Mission Systems has an immediate opening for a Senior integrated Logistics Support Specialist (ILS) Customer Support (Technical).  This position provides an opportunity to further advance the cutting-edge technology that supports the Tactical Air Integrations System (TAIS). General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

 

REPRESENTATIVE DUTIES AND TASKS:

  • Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
  • Provides support to customer/users where the product is highly technical or sophisticated in nature
  • Assists in project/program tasks related to specific ILS elements
  • Provides ILS input to project/program plans and deliverables
  • Defines, reviews and analyzes system requirements for enhancements/modifications for supportability
  • Supports internal audits and/reviews for corrective action plans
  • Supports other disciplines for program/project resolutions/enhancements 
  • Assists in the development of project/program plans and deliverables
  • Performs duties and responsibilities as member or functional expert on process improvement teams and Integrated Product Teams (IPTs) 
  • Assists in the development of supplier requirements and Statements of Work
  • Independently create major sections of ILS deliverables
  • Internal and External customer/government
  • Upper management levels
  • Contract Management
  • Integrated Product Teams (IPTs) and functional areas
  • Accomplish Defense Acquisition University (DAU) courses and select GD internal engineering course 
  • Apply for International Society of Logistics Engineers (SOLE) credentials: SOLE Demonstrated Logistician (DL) 
  • Reports to an ILS Manager 
  • Individual contributor 
  • ILS Generalist - intermediate level professional 
  • Designs, develops and manages activities for a specific product or group of products from product definition and planning through production, release, and end of life
  • May be required to travel 


KNOWLEDGE SKILLS AND ABILITIES:

  • Considerable knowledge of Acquisition Logistics (a multi-functional technical management discipline associated with influencing design for supportability and planning the support infrastructure for a system by focusing on the integrated logistics support (ILS) elements and working with and across all IPTs)
  • Experience in troubleshooting and maintaining software that supports complex command and control systems
  • Considerable knowledge of Integrated Logistics Support (ILS) Elements (supply support; maintenance planning; manpower and personnel; technical manuals; training and training equipment; support equipment; facilities; computer resources support; packaging, handling, storage and transportation (PHS&T); design interface; reliability, maintainability and availability (RM&A), how they interact and how they are applied across a program, their effect on a system, plus how a systems' design and changes affect the ILS elements 
  • Considerable experience in one or more of the ILS elements
  • Considerable knowledge of military/commercial requirements/ specifications 
  • Considerable knowledge of internal/external procedures and policies
  • Conflict management skills
  • Considerable knowledge of the acquisition logistics process
  • Ability to coordinate with other disciplines for program/project resolutions/enhancements 
  • Considerable knowledge of various ILS software applications
  • Developing professional expertise, applies company policies and procedures to resolve a variety of issues
  • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors


PREFERRED DEGREE TYPES AND EXPERIENCE:
Bachelor's degree in Logistics, Management or Engineering, a related specialized area or field is required (or equivalent experience) plus a minimum of 2 years of relevant experience; or Master's degree.


CLEARANCE REQUIREMENTS:
Department of Defense Secret clearance is at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Company Overview

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation.  With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas.  Given the nature of our work and who we are, we value trust, honesty, alignment and transparency.  We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose.  You will also enjoy a flexible work environment where contributions are recognized and rewarded.  If who we are and what we do resonates with you, we invite you to join our high performance team!

 

General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce.  EOE/Disability/Veteran

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